Shipping policy
Shipping & Refund Policy
Last updated: July 2026
Thank you for shopping with us. We specialise in collectable items and take great care to ensure every order is securely packaged and delivered in the condition described.
Shipping Policy
Processing Times
- We do our best to ship all orders on the next business day after payment has been received.
- In some cases, processing may take up to 1–2 business days.
- Orders placed over the weekend are shipped on Monday.
- Orders are not processed on New Zealand public holidays.
Domestic Shipping (New Zealand)
We ship throughout New Zealand using tracked courier services.
Estimated delivery times:
- North Island: 2–5 business days
- South Island: 1–3 business days
- For rural addresses, allow 1–3 extra business days.
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The relevant courier company provides delivery timeframes, which are intended as a guide only. While we will make every reasonable effort to dispatch and deliver your order within the expected timeframe, delays may occur due to circumstances beyond our control.
Delivery timeframes are not guaranteed, and we cannot be held responsible for delays caused by the courier or other factors outside our control.
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Free Shipping Eligibility
· Free shipping promotions apply only to orders that are shipped together in a single package under standard shipping conditions.
· Orders containing both in-stock and preorder items do not qualify for free shipping when combined in a single cart. Preorder items are subject to their applicable shipping terms and will not be counted toward free shipping thresholds for in-stock orders.
International Shipping
We provide international shipping to selected countries.
· Australia
· Austria
· Belgium
· Bulgaria
· Canada
· Croatia
· Cyprus
· Czechia
· Denmark
· Estonia
· Finland
· France
· Germany
· Gibraltar
· Greece
· Hong Kong SAR
· Hungary
· Ireland
· Italy
· Japan
· Latvia
· Liechtenstein
· Lithuania
· Luxembourg
· Malta
· Mexico
· Netherlands
· Norway
· Poland
· Portugal
· Romania
· Singapore
· Slovenia
· Spain
· Sweden
· Switzerland
· United Arab Emirates
· United Kingdom
· United States
Please note:
- Delivery times vary by destination.
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If your country is not listed above, please contact us directly. We may be able to accommodate your location and determine whether we can make an appropriate arrangement.
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Customs duties, taxes, and import charges are the customer's responsibility.
- We are not responsible for customs or overseas delivery delays.
| International shipping prices and delivery targets | ||
| Countries | Tracked Economy shipping rates in NZD | Delivery targets |
| Australia | $20 | 3-6 business days |
| South Pacific | $25 | 6-13 business days |
| Asia | $35 | 6-13 business days |
| Canada/UK/Europe | $35 | 6-13 business days |
| United States | $35 | 6-13 business days |
| Rest of the world | $40 | 6-13 business days |
The relevant courier company provides delivery timeframes, which are intended as a guide only. While we will make every reasonable effort to dispatch and deliver your order within the expected timeframe, delays may occur due to circumstances beyond our control.
Delivery timeframes are not guaranteed, and we cannot be held responsible for delays caused by the courier or other factors outside our control.
Customs duties, taxes, and import charges are the customer's responsibility.
Customers are responsible for selecting the correct shipping option at checkout based on their delivery requirements.
Please carefully review the available shipping methods and select the appropriate option before completing your order. We may cancel orders placed with an incorrect shipping option to ensure they can be processed and shipped correctly.
If you are unsure which shipping method to select, please contact us before placing your order.
Lost or Delayed Parcels
If your parcel is delayed, contact us. We will help investigate and resolve the issue.