Refund policy

Refund & Return Policy

Last Updated: 30 August 2026

At I See Bear, we want you to be happy with your purchase.

Due to the nature of collectable products, we do not offer refunds or exchanges for:

Change of mind
Ordering the wrong item
Finding the item cheaper elsewhere
Minor packaging imperfections that do not affect the collectable itself (unless stated otherwise)

Please read the product descriptions and view images before purchasing.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us ASAP after delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

If approved, we will provide a replacement, an exchange, or a refund, where appropriate.

Return Conditions

Approved returns must:

Be returned in their original condition.
Be authorised by us first before being sent back.
Include all original packaging. Opened, used, damaged, or altered items might not be refunded unless faulty.

Return Shipping Costs

If it is our error or a faulty item, we will cover your reasonable return shipping costs.

For any approved return, customers must pay return shipping costs.

Refund Process.

After we receive and inspect your return, we will inform you of the outcome. If approved, your refund will be returned to your original payment method within 5–10 business days. Times may vary depending on your bank or payment provider.

IMPORTANT

For information regarding pre-orders, including cancellations and returns, please refer to our Pre-Order Policy.

Questions about a return?
Please contact I See Bear through the contact details provided on our website.