Frequently asked questions
How long does it take to process my order?
Orders are typically processed within 1–2 business days of payment receipt.
Do you accept returns?
We accept returns for items that are faulty, damaged, or incorrect due to our error. Please choose carefully. We do not accept returns for a change of mind.
Please refer to our Returns & Refunds Policy for complete details on eligibility, timeframes, and the returns process.
When will I get my order?
Estimated delivery times are:
- North Island: 2–5 business days
- South Island: 1–3 business days
- Orders to rural addresses may take a bit longer. We appreciate your patience.
Do you ship internationally?
Yes, we ship to selected countries. Please refer to our Shipping policy for more details. International shipping costs and delivery times are calculated at checkout.
Please note that any customs duties or import taxes are the buyer's responsibility.
Does combining in-stock and preorder items qualify for free shipping?
No. Free shipping thresholds only apply to orders that ship together in a single package under standard conditions. Combining preorder and in-stock items into one cart does not qualify for free shipping promotions.
When will my preorder arrive?
Release dates are estimates provided by our suppliers and may change due to production or shipping delays. We fulfil orders on a first-come, first-served basis as soon as stock lands.
Can I get a refund on my pre-order deposit?
On pre-orders, deposits are non-refundable. The only exception is if the manufacturer cancels production or cannot supply the item.